Official Documents

Empi88 Privacy Policy – Malaysian Player Data Protection

Empi88 is committed to protecting the privacy and personal data of every player. This Privacy Policy transparently explains how we collect, use, store, and protect your information when you use our platform.

Updated: 1 January 2026

Empi88's Privacy Commitment

Six key pillars that ensure your personal data remains secure with us at all times.

Full Data Encryption

All personal data you submit to empi88 is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is stored in encrypted form that cannot be read by any external party.

No Data Sales

Empi88 has never and will never sell players' personal data to any third party for marketing purposes. Your data belongs to you, and we only use it to operate and improve our platform services.

Player Controls

You have the full right to access, correct, or request deletion of your personal data at any time. Our privacy team will process such requests within seven business days.

Legal Compliance

Empi88's Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices meet applicable local legal requirements.

Communication Preferences

You can control the types of communications you receive from empi88 — including promotional notifications, platform updates, and security alerts. Your communication preferences can be updated directly through your account.

Controlled Data Retention Period

Your personal data is retained only for as long as required for service purposes or as mandated by law. Once no longer needed, data will be securely deleted or anonymised.


1

Introduction & Scope of This Policy

Empi88 values the privacy of every individual who uses our platform. This Privacy Policy explains how we handle your personal data when you visit empi88.app, register an account, make transactions, or interact with any part of our platform.

This document applies to all players and visitors of the empi88 platform, covering access via web browser as well as our mobile app. By using the empi88 platform, you agree to the terms set out in this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions empi88. Both documents complement each other and form the entire agreement between you and the platform.

If you have any questions regarding this Privacy Policy, you may contact our team at any time through the support channels available on the platform.

2

Types of Personal Data We Collect

Empi88 only collects data that is strictly necessary to provide a secure, seamless, and trustworthy service. The following outlines the types of data we collect and their purposes:

Data Type Example Information Purpose of Collection
Identity Full name, IC number, date of birth Account verification and KYC
Contact Phone number, email address Communication and account security
Finance Bank account number, bank name Deposit and withdrawal processing
Technical IP address, device type, browser Security and fraud prevention
Usage Game history, activity logs Platform improvement and support
Location Estimated location based on IP Geographic compliance

We do not collect more information than is necessary. Any additional data that may be required in the future will be communicated to you in advance.

3

How We Use Your Data

Personal data collected is used solely for legitimate and transparent purposes. empi88 uses your information for the following:

  • Account management: Creating, verifying, and maintaining your player account securely.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform.
  • KYC verification: Verifying player identity to meet legal compliance requirements and prevent fraud.
  • Platform security: Detecting and preventing fraudulent activity, money laundering, or any security threats.
  • Customer Support: Providing technical assistance and resolving complaints more efficiently based on your account history.
  • Service communications: Sending important notifications related to your account, security, and platform updates.
  • Platform improvement: Analysing usage patterns in aggregate to improve the overall gaming experience.
empi88 does not use your personal data to make automated decisions that significantly affect you without human involvement. All key decisions, such as account suspensions, involve a manual review by our team.
4

Data Sharing & Disclosure

Empi88 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:

  • Payment service providers: Transaction information required to process your deposits and withdrawals through your chosen payment channel.
  • KYC service providers: Identity verification data that must be processed by trusted third-party verification partners.
  • Legal authorities: When required by law, court order, or official investigation by a relevant authority.
  • Anti-fraud services: Technical information required to verify the authenticity of activity on the platform to protect all players.
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. We do not share your data with any entity outside these boundaries.

In the event that empi88 is involved in a merger, acquisition, or asset sale, player data may be transferred to the new entity subject to privacy protections equal to or greater than those currently in place.

5

Data Security Measures

Player data security is empi88's highest priority. We implement multiple layers of technical and operational protection to keep your data safe at all times:

  • 256-bit SSL/TLS encryption for all communications between your device and empi88 servers.
  • Passwords are stored in a hashed format that cannot be decrypted by anyone, including our own staff.
  • Use of two-factor authentication (2FA) available for all player accounts.
  • Round-the-clock security monitoring by our technical team to detect any unauthorised access attempts.
  • Regular security audits by independent third parties to ensure our data protection standards remain up to date.
  • Strict internal access controls — only staff who require access to specific data to perform their duties are permitted to do so.
While we take all reasonable steps to protect your data, no system is completely risk-free. We encourage you to use a strong, unique password and enable any additional security features available in your account.
6

Cookies, Tracking & Analytics

Empi88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our platform.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login and game sessions. These cookies cannot be disabled.
  • Preference cookies: Saving your preferences such as language and display mode for a smoother returning experience.
  • Analytical cookies: Helping us understand how players interact with the platform for continuous improvement. This data is processed in aggregate and anonymised form.
  • Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

7

Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by empi88:

Right of Access

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in our records.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request a temporary restriction on the processing of your data while any dispute is being resolved.

To exercise any of the rights above, please contact our privacy team via email at [email protected]. Requests will be processed within seven business days.
8

Children's Data Protection

The empi88 platform is strictly for individuals aged 21 and above. We do not intentionally collect or store personal data from children or underage individuals.

If we discover that personal data from a child has been collected without our knowledge, such data will be deleted immediately and the associated account will be terminated.

If you are a parent or guardian and find that your child has registered an account on empi88, please contact us immediately at [email protected] so that we may take the appropriate action.
9

Changes to This Privacy Policy

Empi88 reserves the right to modify this Privacy Policy at any time when necessary, whether due to changes in legislation, platform updates, or improvements to our privacy practices.

When significant changes occur, we will notify you via:

  • In-platform notifications visible upon login.
  • Email to the address registered to your account.
  • Update the "Last Updated" date at the top of this document.

Continued use of the empi88 platform after changes take effect will be considered acceptance of the updated Privacy Policy terms. You are encouraged to review this page from time to time to stay informed about how we protect your information.

10

Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding how empi88 handles your personal data, our privacy team is ready to assist you.

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the platform.
  • Frequently Asked Questions: Visit FAQ page us for a prompt response.

We will respond to all privacy-related enquiries within seven business days. For complaints requiring in-depth investigation, the process may take up to 14 business days and we will keep you informed of the progress.

This Privacy Policy was last updated on 1 January 2026. The latest version of this document is always available at empi88.app/privacy-policy.

Privacy FAQ

Answers to frequently asked questions about empi88's privacy policy.

Not at all. empi88 does not sell, rent, or transfer players' personal data to any third party for marketing purposes. Your data is only shared in limited situations such as payment processing, KYC verification, or when required by law.

Data retention periods depend on the type of information and applicable legal requirements. In general, active account data is retained for as long as your account remains active. Once an account is terminated, data is kept for the period required by financial and anti-money laundering laws before being securely deleted.

Submit your request via email to [email protected] with the subject line "Data Access Request" along with your full name and account number. We will process your request and deliver the data to you within seven business days. Identity verification may be required before data is released.

Yes, you may request the deletion of your personal data. However, please note that some data may need to be retained to fulfil legal obligations, such as financial transaction records required under Malaysian law. Data not subject to such obligations will be deleted within the specified timeframe.

empi88 does not store your full bank card details or credit card numbers directly on our servers. All payment transactions are processed through certified payment gateways that comply with PCI-DSS standards. Only the bank account information required for withdrawals is stored in a secure, encrypted format.

When your account is closed, whether voluntarily or by empi88, your personal data will be retained for the period required by applicable law — typically five to seven years for financial records. After that period, data will be securely deleted or anonymised in accordance with established procedures.

Your Data Is Safe with empi88

Play with peace of mind — your privacy and data security are our responsibility. Join the Malaysian player community that trusts empi88 today.

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